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{"id":1307,"date":"2022-01-11T14:17:20","date_gmt":"2022-01-11T07:17:20","guid":{"rendered":"http:\/\/dienmaynk.viocompany.com?p=1307"},"modified":"2023-04-09T14:13:05","modified_gmt":"2023-04-09T07:13:05","slug":"chinh-sach-doi-tra-hang-va-hoan-tien","status":"publish","type":"post","link":"https:\/\/ncprc.com\/chinh-sach-doi-tra-hang-va-hoan-tien\/","title":{"rendered":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i\/ tr\u1ea3 h\u00e0ng v\u00e0 ho\u00e0n ti\u1ec1n"},"content":{"rendered":"

I. Quy \u0111\u1ecbnh \u0111\u1ed5i tr\u1ea3<\/h2>\n

1. Nh\u1eefng tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c \u0111\u1ed5i tr\u1ea3:<\/h3>\n
\n
H\u00e0ng b\u1ecb l\u1ed7i k\u1ef9 thu\u1eadt v\u00e0 l\u1ed7i do nh\u00e0 s\u1ea3n xu\u1ea5t<\/li>\n
H\u00e0ng b\u1ecb h\u01b0 h\u1ecfng do qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n h\u00e0ng cho kh\u00e1ch c\u1ee7a Nguy\u00ean Kh\u00f4i<\/strong><\/span><\/li>\n
H\u00e0ng giao kh\u00f4ng \u0111\u00fang m\u1eabu m\u00e3, lo\u1ea1i m\u00e0 kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t<\/li>\n
H\u00e0ng giao b\u1ecb thi\u1ebfu linh ph\u1ee5 ki\u1ec7n \u0111i k\u00e8m<\/li>\n<\/ul>\n
N\u1ebfu ph\u00e1t hi\u1ec7n nh\u1eefng tr\u01b0\u1eddng h\u1ee3p tr\u00ean, qu\u00fd kh\u00e1ch vui l\u00f2ng kh\u00f4ng nh\u1eadn h\u00e0ng v\u00e0 y\u00eau c\u1ea7u nh\u00e2n vi\u00ean giao nh\u1eadn c\u1ee7a ch\u00fang t\u00f4i x\u00e1c nh\u1eadn t\u00ecnh tr\u1ea1ng m\u00e1y ngay t\u1ea1i ch\u1ed7 v\u00e0 y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3. C\u00f2n kh\u00f4ng kh\u00e1ch h\u00e0ng ph\u1ea3i b\u00e1o ngay t\u00ecnh tr\u1ea1ng h\u00e0ng b\u1ecb l\u1ed7i v\u1ec1 cho ch\u00fang t\u00f4i trong v\u00f2ng 3 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn h\u00e0ng \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 \u0111\u1ed5i m\u1edbi, qu\u00e1 3 ng\u00e0y ch\u00fang t\u00f4i s\u1ebd kh\u00f4ng h\u1ed7 tr\u1ee3 gi\u1ea3i quy\u1ebft v\u00ec m\u1eb7c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1ed3ng \u00fd v\u1edbi s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c giao.<\/p>\n
2. \u0110i\u1ec1u ki\u1ec7n v\u00e0 quy \u0111\u1ecbnh \u0111\u1ed5i tr\u1ea3 chung:<\/h3>\n
\n
\u201cM\u1ed9t \u0111\u1ed5i m\u1ed9t\u201d\u00a0<\/em>\u0111\u1ed1i v\u1edbi nh\u1eefng thi\u1ebft b\u1ecb b\u00e1n ra trong v\u00f2ng 7 ng\u00e0y n\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 tr\u1ee5c tr\u1eb7c.<\/li>\n
Thi\u1ebft b\u1ecb b\u00e1n ra sau 7 ng\u00e0y: ph\u00f2ng b\u1ea3o h\u00e0nh s\u1ebd b\u1ea3o h\u00e0nh c\u00f3 th\u1ec3 l\u00ean \u0111\u1ebfn 30 ng\u00e0y, n\u1ebfu kh\u00f4ng c\u00f3 s\u1ea3n ph\u1ea9m b\u1ea3o h\u00e0nh \u0111\u00f3, b\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c c\u00f4ng ty ch\u00fang t\u00f4i cho m\u01b0\u1ee3n thi\u1ebft b\u1ecb kh\u00e1c \u0111\u1ec3 s\u1eed d\u1ee5ng t\u1ea1m th\u1eddi v\u00e0 th\u01b0\u01a1ng l\u01b0\u1ee3ng v\u1edbi b\u1ea1n vi\u1ec7c trao \u0111\u1ed5i thi\u1ebft b\u1ecb kh\u00e1c, n\u1ebfu nh\u01b0 s\u1ea3n ph\u1ea9m b\u1ea3o h\u00e0nh c\u1ee7a b\u1ea1n \u0111\u00e3 h\u1ebft tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/li>\n
S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i k\u1ef9 thu\u1eadt \u0111\u01b0\u1ee3c Ph\u00f2ng k\u1ef9 thu\u1eadt c\u00f4ng ty ch\u00fang t\u00f4i x\u00e1c \u0111\u1ecbnh v\u00e0 nh\u00ecn nh\u1eadn l\u00e0 l\u1ed7i do nh\u00e0 s\u1ea3n xu\u1ea5t.<\/li>\n
C\u00f2n \u0111\u1ea7y \u0111\u1ee7 bao b\u00ec, v\u1ecf h\u1ed9p, kh\u00f4ng b\u1ecb tr\u1ea7y x\u01b0\u1edbc, m\u00f3p m\u00e9o, h\u1ecfng h\u00f3c b\u00ean ngo\u00e0i, \u0111\u1ed5 v\u1ee1..<\/li>\n
C\u00f2n \u0111\u1ea7y \u0111\u1ee7 linh ki\u1ec7n, ph\u1ee5 ki\u1ec7n<\/li>\n
C\u00f2n \u0111\u1ea7y \u0111\u1ee7 h\u00f3a \u0111\u01a1n b\u00e1n l\u1ebb c\u1ee7a c\u1eeda h\u00e0ng<\/li>\n
Th\u1eddi gian \u0111\u1ed5i h\u00e0ng kh\u00f4ng qu\u00e1 30 ng\u00e0y k\u1ec3 t\u1eeb khi nh\u1eadn h\u00e0ng (c\u0103n c\u1ee9 theo h\u00f3a \u0111\u01a1n mua h\u00e0ng ho\u1eb7c bi\u00ean lai k\u00fd nh\u1eadn c\u1ee7a b\u00ean giao h\u00e0ng).<\/li>\n
Tuy nhi\u00ean \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 s\u1ea3n ph\u1ea9m ch\u00fang t\u00f4i s\u1ebd kh\u00f4ng \u00e1p d\u1ee5ng nh\u1eefng \u0111i\u1ec1u ki\u1ec7n \u0111\u1ed5i tr\u1ea3 gi\u1ed1ng nh\u01b0 tr\u00ean, trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng ch\u00fang t\u00f4i s\u1ebd t\u01b0 v\u1ea5n c\u1ee5 th\u1ec3 v\u1ec1 th\u1eddi h\u1ea1n c\u0169ng nh\u01b0 h\u00ecnh th\u1ee9c \u0111\u1ed5i tr\u1ea3 cho t\u1eebng s\u1ea3n ph\u1ea9m \u0111\u1ec3 kh\u00e1ch h\u00e0ng tham kh\u1ea3o khi c\u00f3 nhu c\u1ea7u mua s\u1ea3n ph\u1ea9m \u0111\u00f3.<\/li>\n<\/ul>\n
CH\u1ec8 NH\u1eacN H\u00c0NG C\u00d2N M\u1edaI NGUY\u00caN SEAL CH\u01afA QUA S\u1eec D\u1ee4NG<\/p>\n
II. Quy \u0110\u1ecbnh Ho\u00e0n ti\u1ec1n<\/h2>\n
L\u1ec7 ph\u00ed ho\u00e0n tr\u1ea3:<\/strong>\u00a0ph\u00ed ho\u00e0n tr\u1ea3 s\u1ebd ho\u00e0n to\u00e0n do\u00a0Nguy\u00ean Kh\u00f4i<\/strong>\u00a0chi tr\u1ea3 ho\u00e0n to\u00e0n n\u1ebfu l\u1ed7i \u0111\u00f3 thu\u1ed9c v\u1ec1 c\u00f4ng ty.<\/p>\n
H\u00ecnh th\u1ee9c ho\u00e0n tr\u1ea3:\u00a0<\/strong>S\u1ebd \u0111\u1ed5i m\u1edbi s\u1ea3n ph\u1ea9m cho kh\u00e1ch h\u00e0ng, tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng c\u00f2n s\u1ea3n ph\u1ea9m h\u00e0ng h\u00f3a \u0111\u00f3 trong kho, c\u00f4ng ty cam k\u1ebft ho\u00e0n tr\u1ea3 100% ph\u00ed m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 thanh to\u00e1n cho ch\u00fang t\u00f4i th\u00f4ng qua c\u00e1c h\u00ecnh th\u1ee9c nh\u01b0: ti\u1ec1n m\u1eb7t t\u1ea1i c\u00f4ng ty ho\u1eb7c chuy\u1ec3n kho\u1ea3n cho kh\u00e1ch h\u00e0ng. Th\u1eddi gian ho\u00e0n l\u1ea1i trong v\u00f2ng 10 ng\u00e0y l\u00e0m vi\u1ec7c.<\/p>\n
1. \u0110i\u1ec1u ki\u1ec7n \u00e1p d\u1ee5ng<\/h3>\n
Theo c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh trong Ch\u00ednh s\u00e1ch Tr\u1ea3 h\u00e0ng v\u00e0 Ho\u00e0n ti\u1ec1n n\u00e0y v\u00e0 t\u1ea1o th\u00e0nh m\u1ed9t ph\u1ea7n c\u1ee7a \u0110i\u1ec1u kho\u1ea3n d\u1ecbch v\u1ee5, Nguy\u00ean Kh\u00f4i<\/strong> \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i c\u1ee7a Ng\u01b0\u1eddi mua b\u1eb1ng c\u00e1ch cho ph\u00e9p g\u1eedi y\u00eau c\u1ea7u ho\u00e0n tr\u1ea3 s\u1ea3n ph\u1ea9m v\u00e0\/ho\u1eb7c ho\u00e0n ti\u1ec1n tr\u01b0\u1edbc khi h\u1ebft h\u1ea1n. Th\u1eddi h\u1ea1n Nguy\u00ean Kh\u00f4i <\/strong>\u0110\u1ea3m B\u1ea3o \u0111\u00e3 \u0111\u01b0\u1ee3c qui \u0111\u1ecbnh trong \u0110i\u1ec1u kho\u1ea3n D\u1ecbch v\u1ee5.<\/p>\n
Nguy\u00ean Kh\u00f4i<\/strong> \u0110\u1ea3m b\u1ea3o l\u00e0 m\u1ed9t d\u1ecbch v\u1ee5 cung c\u1ea5p b\u1edfi Nguy\u00ean Kh\u00f4i<\/strong>, theo y\u00eau c\u1ea7u c\u1ee7a Ng\u01b0\u1eddi d\u00f9ng, \u0111\u1ec3 h\u1ed7 tr\u1ee3 Ng\u01b0\u1eddi d\u00f9ng trong vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c xung \u0111\u1ed9t c\u00f3 th\u1ec3 ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh giao d\u1ecbch. Ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi nhau \u0111\u1ec3 th\u1ecfa thu\u1eadn v\u1ec1 vi\u1ec7c gi\u1ea3i quy\u1ebft tranh ch\u1ea5p c\u1ee7a h\u1ecd ho\u1eb7c b\u00e1o c\u00e1o l\u00ean ch\u00ednh quy\u1ec1n \u0111\u1ecba ph\u01b0\u01a1ng c\u00f3 li\u00ean quan nh\u1edd h\u1ed7 tr\u1ee3 h\u1ecd trong vi\u1ec7c gi\u1ea3i quy\u1ebft b\u1ea5t k\u1ef3 tranh ch\u1ea5p x\u1ea3y ra tr\u01b0\u1edbc, trong ho\u1eb7c sau khi s\u1eed d\u1ee5ng Nguy\u00ean Kh\u00f4i<\/strong>\u00a0\u0111\u1ea3m b\u1ea3o.<\/p>\n
2. \u0110i\u1ec1u ki\u1ec7n tr\u1ea3 h\u00e0ng<\/h3>\n
Ng\u01b0\u1eddi mua \u0111\u1ed3ng \u00fd r\u1eb1ng c\u00f4 \u1ea5y\/anh \u1ea5y ch\u1ec9 c\u00f3 th\u1ec3 y\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng v\u00e0 ho\u00e0n ti\u1ec1n trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:
\n\u2022 Ng\u01b0\u1eddi mua \u0111\u00e3 thanh to\u00e1n nh\u01b0ng kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m;
\n\u2022 S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i ho\u1eb7c b\u1ecb h\u01b0 h\u1ea1i trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n;
\n\u2022 Ng\u01b0\u1eddi b\u00e1n giao sai s\u1ea3n ph\u1ea9m cho Ng\u01b0\u1eddi mua (VD: sai k\u00edch c\u1ee1, sai m\u00e0u s\u1eafc, v.vv\u2026);<\/p>\n
3. Kh\u00f4ng thay \u0111\u1ed5i \u00fd \u0111\u1ecbnh mua h\u00e0ng<\/h3>\n
Tr\u1eeb khi \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp trong Ch\u00ednh s\u00e1ch Tr\u1ea3 h\u00e0ng v\u00e0 Ho\u00e0n ti\u1ec1n n\u00e0y, c\u00e1c tr\u01b0\u1eddng h\u1ee3p tr\u1ea3 h\u00e0ng do Ng\u01b0\u1eddi mua thay \u0111\u1ed5i \u00fd \u0111\u1ecbnh mua h\u00e0ng s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn.<\/p>\n
4. Ho\u00e0n ti\u1ec1n cho H\u00e0ng tr\u1ea3 l\u1ea1i<\/h3>\n
Nguy\u00ean Kh\u00f4i<\/strong> s\u1ebd ch\u1ec9 ho\u00e0n ti\u1ec1n cho Ng\u01b0\u1eddi mua khi Nguy\u00ean Kh\u00f4i<\/strong> x\u00e1c nh\u1eadn \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c H\u00e0ng tr\u1ea3 l\u1ea1i. Trong tr\u01b0\u1eddng h\u1ee3p Ng\u01b0\u1eddi mua kh\u00f4ng ph\u1ea3n h\u1ed3i trong kho\u1ea3ng th\u1eddi gian \u0111\u00e3 \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh tr\u01b0\u1edbc, Nguy\u00ean Kh\u00f4i<\/strong>\u00a0<\/strong>s\u1ebd t\u1ef1 \u0111\u1ed9ng ho\u00e0n ti\u1ec1n cho Ng\u01b0\u1eddi mua m\u00e0 kh\u00f4ng th\u00f4ng b\u00e1o g\u00ec th\u00eam. T\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p, ti\u1ec1n ho\u00e0n tr\u1ea3 s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n v\u00e0o th\u1ebb t\u00edn d\u1ee5ng\/t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh c\u1ee7a Ng\u01b0\u1eddi mua.<\/p>\n
L\u01b0u \u00fd: V\u1edbi \u0111\u01a1n h\u00e0ng COD, Ng\u01b0\u1eddi mua c\u00f3 tr\u00e1ch nhi\u1ec7m ph\u1ea3i cung c\u1ea5p th\u00f4ng tin t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng \u0111\u1ec3 nh\u1eadn ti\u1ec1n ho\u00e0n tr\u1ea3.<\/p>\n
Ng\u01b0\u1eddi mua \u0111\u1ed3ng \u00fd b\u1ed3i th\u01b0\u1eddng v\u00e0 gi\u1eef cho Nguy\u00ean Kh\u00f4i<\/strong>\u00a0<\/strong>kh\u00f4ng b\u1ecb thi\u1ec7t h\u1ea1i, ho\u1eb7c ch\u1ed1ng l\u1ea1i b\u1ea5t k\u1ef3 vi\u1ec7c khi\u1ebfu n\u1ea1i, ki\u1ec7n t\u1ee5ng, ho\u1eb7c c\u00e1c ngh\u0129a v\u1ee5\/tr\u00e1ch nhi\u1ec7m, thi\u1ec7t h\u1ea1i, tuy\u00ean b\u1ed1, h\u00ecnh ph\u1ea1t, ti\u1ec1n ph\u1ea1t, c\u00e1c chi ph\u00ed v\u00e0 ph\u00ed t\u1ed5n (bao g\u1ed3m, nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n b\u1ea5t k\u1ef3 chi ph\u00ed gi\u1ea3i quy\u1ebft tranh ch\u1ea5p n\u00e0o kh\u00e1c) c\u00f3 li\u00ean quan ph\u00e1t sinh t\u1eeb ho\u1eb7c c\u00f3 li\u00ean quan \u0111\u1ebfn b\u1ea5t k\u1ef3 h\u00e0nh \u0111\u1ed9ng n\u00e0o c\u1ee7a Nguy\u00ean Kh\u00f4i<\/strong>\u00a0theo Ch\u00ednh s\u00e1ch Tr\u1ea3 h\u00e0ng v\u00e0 Ho\u00e0n ti\u1ec1n n\u00e0y.<\/p>\n","protected":false},"excerpt":{"rendered":"
I. Quy \u0111\u1ecbnh \u0111\u1ed5i tr\u1ea3 1. Nh\u1eefng tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c \u0111\u1ed5i tr\u1ea3: H\u00e0ng b\u1ecb l\u1ed7i k\u1ef9 thu\u1eadt v\u00e0 l\u1ed7i do nh\u00e0 s\u1ea3n xu\u1ea5t H\u00e0ng b\u1ecb h\u01b0 h\u1ecfng do qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n h\u00e0ng cho kh\u00e1ch c\u1ee7a Nguy\u00ean Kh\u00f4i H\u00e0ng giao kh\u00f4ng \u0111\u00fang m\u1eabu m\u00e3, lo\u1ea1i m\u00e0 kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t H\u00e0ng giao b\u1ecb thi\u1ebfu linh ph\u1ee5<\/p>\n","protected":false},"author":2,"featured_media":3355,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[55],"tags":[],"acf":[],"yoast_head":"\nCh\u00ednh s\u00e1ch \u0111\u1ed5i\/ tr\u1ea3 h\u00e0ng v\u00e0 ho\u00e0n ti\u1ec1n - C\u00d4NG TY TNHH \u0110I\u1ec6N M\u00c1Y NGUY\u00caN KH\u00d4I<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ncprc.com\/chinh-sach-doi-tra-hang-va-hoan-tien\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh s\u00e1ch \u0111\u1ed5i\/ tr\u1ea3 h\u00e0ng v\u00e0 ho\u00e0n ti\u1ec1n - C\u00d4NG TY TNHH \u0110I\u1ec6N M\u00c1Y NGUY\u00caN KH\u00d4I\" \/>\n<meta property=\"og:description\" content=\"I. 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